Transcript
Intro · Alongside
Ahoy, down there! Calloway Marine Supply, coming alongside!
Permission to come aboard?
Why, thank you.
I'm Skipper Rosie Calloway. Fuel, fixes, and fresh biscuits, delivered to any submarine that'll have us.
And this is Pickles. He's not technically on the payroll.
This is Pelypso University, course VN-101: Vendor Training.
Here's the thing about vendors. We're not crew, but the crew counts on us.
If I spot a cracked fuel line, the captain wants to hear about it before the dive, not after.
That's what Pelypso is for. Come on, I'll show you the ropes.
Dive 01 · Coming aboard
It all starts with an invitation. Your host organization invites you, and the email comes from Gertrude, Pelypso's mail clerk.
Sign in with the account your invitation was sent to.
Here, we're signed in as Sam Okafor, a solution architect from Meridian Systems.
The first time, you'll see the Terms of Use. Give them a proper read. They take about three minutes.
There's a part just for us: vendors and contractors see only the operations their host gives them, and keep what they see confidential.
Same as any job site. What happens on the dock, stays on the dock.
Scroll to the end, tick the box, and accept.
Barnaby: Skipper Calloway! Your access is all set.
Barnaby: Just the one operation, mind you. And it ends when your contract does.
Thanks, Barnaby. And my visitor badge?
Barnaby: Your badge! It's... I had it a minute ago...
It's on your keyring, Barnaby.
Barnaby: Oh! So it is. Welcome aboard!
Dive 02 · What a vendor sees
This is home port: My orders.
It shows your orders, the risks you're helping with, and what happened to every field report you've filed.
Sam's is empty for now. We'll fix that.
The sidebar's short and sweet: file a field report, the leaderboard, your email digest, and your profile. That's all a vendor needs.
And notice what isn't here. Vendors don't see cost estimates, security risks, or Central Command's decisions.
That's not personal. It's just how a good host runs a tight ship.
Your access can also come with an end date. And if your company's contract ends, everyone from your company is signed off at once.
When the job's done, the gangway goes up.
Dive 03 · Spotted something? File a field report
Now the good part. You're on the job, and something worries you.
On my tender, that might be a frayed fuel hose. On Sam's project, it's this: the warehouse barcode scanners haven't been certified, and go-live is coming.
Pick the project and the objective.
Then the risk, in one sentence.
And what happens if nobody acts.
Give your best guess at the impact and the probability. Your Mission Lead will fine-tune it.
Watch the map. The red marker shows where your risk would land, next to the ones already on the project.
Who would feel it, when it could hit, and a category.
Then send it to your Mission Lead. Here, that's Jordan Hale.
About a minute, start to finish. Faster than refueling, and it smells a lot better.
Dive 04 · Keep secrets out of it
A word about secrets.
Never put passwords, keys, access tokens, or card numbers in a report. Not in the title, not in the details, not anywhere.
If you see someone share a password, report that it happened. Not the password itself.
Keep personal details out, too, unless the risk can't be described without them.
Spotted a security problem? Report it like any other risk. Security risks are kept to a small circle, so you may not see where it goes next. That's on purpose.
Pickles! Drop that sticky note.
Thank you.
Dive 05 · What happens next
Your Mission Lead reads every field report, and decides what to do with it.
Add it to the register, merge it with a risk that's already there, ask you for more information, or explain why it isn't a risk right now.
Either way, you'll hear back.
Jordan added ours to the register. Look: accepted, as FAC-27, at a score of 12.
And it's on your watch now. Vendors can't own a risk. Every risk has an owner inside the organization. But you can still help steer it.
Plus, sixty points. Fifty for an accepted report, and a bonus because it scored high.
Dive 06 · Orders from the Mission Lead
When your Mission Lead needs something from you, it arrives as an order, with a due date.
Jordan wants the scanner certification schedule by Friday.
Done? Tick it off.
Orders finished on time earn points, too.
Short and sweet, the way I like my shipping manifests.
Dive 07 · The leaderboard and Gertrude
Yes, vendors are on the leaderboard too.
And look who's in first place. Sam, from Meridian Systems.
Points come only from reports that get accepted, and work done on time. So quality beats volume.
Gertrude sends a short email digest: what's coming due, your orders, and what changed. Choose how often, or turn it off.
And add a photo to your profile, so the crew knows who's knocking on the hatch.
Dive 08 · Tips from the supply dock
A few tips, from the supply dock.
One: report early. A small leak is cheaper than a flood.
Two: one risk per report.
Three: keep secrets out.
Four: your account is yours. Never share it.
And five: finish your orders on time. Your Mission Lead will notice.
Dive 09 · Casting off
That's the job. Spot it, report it, and help the crew steer clear.
You're not crew, but you're part of the mission.
Now, I've got biscuits to deliver, so...
Pickles! That's my visitor badge!
One person, one account. And that goes for seagulls, too.
Thank you.
Calloway Marine Supply, casting off!